Refund policy

Every order at Pablo's Prints is made to order with your handle, name, logo or design. Because of this we can't accept returns or refunds if you change your mind. Personalised items are not covered by the 14 day cancellation period under UK law.

If something is wrong with your order

If your order arrives faulty, damaged or different from what you ordered, email us at prints.pablo@gmail.com within 30 days of delivery. Include your order number and a photo of the problem. We will remake it or refund you.

Check your design before you order

Please check the spelling, colour and size in the preview before you place your order. We make exactly what you order, so we can't refund mistakes in the details you entered.

Cancelling an order

If you need to cancel, email us as soon as you can. If we have not started making your order we will cancel it and refund you in full. Once we have started making it we can't cancel it.

Lost parcels

If your order has not arrived within the delivery times on our FAQ page, email us and we will look into it with the courier. If your parcel is confirmed lost we will send a replacement.

Refunds

Approved refunds go back to your original payment method. They usually show within 5 to 10 working days depending on your bank.

This policy does not affect your statutory rights.